blogs come and go ( well this one isn’t going anywhere )

The Friday edition of Boston Metro does a feature on our humble little blog.

One blogger making tracks on the T
by christina wallace / metro boston

I want to thank Christina Wallace for the positive tone of the article. I am quoted on the agenda of the blog

“The agenda is to try to make the T as good a public transit as it can be. If they screw up, of course I’m going to call them on it, but I’ve also tried to be complimentary as well.

“Honestly, I think people want to vent their frustration, send it out there — even if it’s not to the T — and get a response. So many people say they complain to the T and get an automated response back.”

The T was asked their reaction to the blog

When asked to comment on the blog, T spokesman Joe Pesaturo responded:

“While blogs come and go, people will always be able to present comments

and concerns directly to the T’s Customer Support Services.”

Well I am here to tell the T that this blog will be around for as long as readers continue to make it viable.

BTW it is very weird to be on a subway car and have Metro readers looking at their paper and then have them stare at you, and look back at their paper.

Advertisements

4 Comments

Filed under MBTA

4 responses to “blogs come and go ( well this one isn’t going anywhere )

  1. SwirlyGrrl

    <>BTW it is very weird to be on a subway car and have Metro readers looking at their paper and then have them stare at you, and look back at their paper.<>I had this happen when I was on the front page of the metro region section of the globe, shortly before the DNC. Weirdest commute of my life! A friend of mine has a term for it: she called it the <><>Malkovich Effect<><>, because of the subway scene in <>Being John Malkovich<>.

  2. Annie from Allston

    Adam over at Universal Hub has a nice reaction to this story< HREF="http://universalhub.com/node/7675" REL="nofollow">T to bloggers: You still suck<>The Metro has a nice write-up of Charlie on the MBTA today.The reporter also, indirectly, gets an answer to Paul Levy’s question about what T officials do with complaints posted daily on Boston-area blogs: Not a hell of a lot (then again, that’s hardly a policy change at the T):When asked to comment on the blog, T spokesman Joe Pesaturo responded: “While blogs come and go, people will always be able to present comments and concerns directly to the T’s Customer Support Services.”Oh, really? Let’s rewrite that statement a bit:“While MBTA flacks come and go, people will always be able to have their comments and concerns ignored by the T’s Customer Support Services.”Because it was only a couple of days ago that Pesaturo’s boss admitted the “Write to the Top” program didn’t work, and that fixing it would require hiring 25 new customer-service employees – maybe some of whom will actually pick up the phone when people call with complaints.

  3. My suggestion: Print up some business cards with the address of this blog on them, and hand them out to every T employee you encounter. I’ve been writing it out by hand and giving it to some of the folks I see most often, but that’s not very efficient.

  4. I guess Joe really is an automated computer program? They are touting their customer service department as a reason to ignore the reporting on this blog? Seriously? The customer service department even they were forced to admit was a massive failure just a couple days ago? Seriously?

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s