from the mailbag at email@example.com
Heidi says things were a little slippery at Chestnut Hill this morning
Just an FYI – there was no sand or salt anywhere at this stop. There
was some in the parking lot and a tiny amount on the stairs. Nothing on
the area where you cross the tracks or on the platform.
The Boston Globe recently printed an article about MBTA riders being
shortchanged on refunds that were for delays before the fare increase but
issued after the fare increase. I was one such patron, who had a 1-hour
delay on the D branch of the Green Line inbound at around 2pm on New Year’s
Eve due to the tremendous number of people boarding unfamiliar with the
cash-only (machines not active yet) new fareboxes on the train.
Last week I received a letter that containined two $1.25 stored value
CharlieTickets. The letter was pretty much the same as the old letters I
used to receive when I received tokens in the mail. Nevermind that I have a
Zone4 Commuter Rail Pass so tokens and CharlieTickets are of little use to
me, especially since the letters said that “Stored Value
CharlieTicket/Tokens are not redeemable for cash.”
Today I received a letter that said the following:
Recently you received a complementary [sic] stored value CharlieTicket in
the amount of $2.50 for submitting your “On-time Service Guarantee Claim” on
January 1, 2007 [sic] the MBTA Board of director’s [sic] voted to accept a
proposed fare increase, [sic] this increased the round trip subway ride from
$2.50 to $4.00 on a stored value ticket.
Consequently we are supplementing your original $2.50 refund with an
additional complimentary stored value Charlie Ticket [sic] for $1.50. You
may use these tickets for travel on the MBTA service. Stored value refund
CharlieTickets are redeemable at the Downtown Crossing Customer Service
Office with the presentation of this letter and a valid photo ID during
regular business hours. You will be asked to sign the letter below and
deliver this letter at that time [sic]
We apologize for any inconvenience and frustration you may have experienced.
We are committed to customer service excellence and to the delivery of
quality public transportation. You are a valued customer and your continued
patronage is greatly appreciated.
In a major departure from previous “complimentary round-trip fares” I am
actually receiving a refund here. This is done commonly on the commuter
rail, but I have never seen it before for the subway/bus guarantee claims. I
wonder if this is a new development with all claims, exclusive to this
mess-up here, or something in place for passholders who make claims (as
opposed to cash-payers who could actually derive some benefit from a
non-redeemable stored-value ticket).
The ticket looks the same as the others used to, but as opposed to the other
two, which I moved onto a CharlieCard during my last trip through DTX, these
I’ll be redeeming.
Adam in Natick
Just a thought I have on the refund procedure. Would the T consider sending TOKENS as refunds since they are still worth $1.25 in the fareboxes and fare vending machines? I think that would solve a lot of the problems as you could use the token along with an existing CharlieTicket.