I noticed a couple of transit items in the New York Post yesterday that may be of interest to Boston riders.
Every bus at Manhattan’s 126th Street depot has been equipped with global-positioning hardware, allowing its exact location to be monitored from a command center in East New York, Brooklyn, officials said.
Electronic signs will be installed at some bus shelters, relaying the expected wait time for the next bus. This information will also be made available on the MTA’s Web site.
Maybe someday this dream will become a reality in Boston….
and the Post got the training manual for their Customer Service Agents
RAIL RULE #1: NOD & SMILE
INSIDE STATION-AGENT MANUAL
Relations between straphangers and the MTA are strained at best, according to the Customer Service Plus manual obtained by The Post.
Despite this, the agency’s advice to the former token-booth clerks for handling angry riders is essentially to do nothing.
“Learn to ‘zip your lip,’ the manual advises. “Nod your head frequently and say, ‘Uhh-huh’ from time to time.”
And, the guide warns, “Don’t tap your feet.”
Wonder what the Boston one says….