This morning my 4 day old CharlieCard died. Neither the faregates at Harvard Square or the vending machines could read the chip. The CSA’s tried to solve the problem but alas I was told to go to the new CharlieCard Service Center located in the concourse at Downtown Crossing (located on the Red, Orange and Silver Lines) When I got there I wasn’t alone and it took about 25 minutes to see a clerk. The good news is that with the number of the old card they were able to retrieve my information and saw that I had both a monthly pass for January and $1.10 in stored value on my card and and they were able to transfer the information to a new card in a matter of seconds. Plus for my trouble I got a nifty CharlieCard passholder.
There were very long lines at the Senior/Disabled pass office next door as riders who had not upgraded to the new CharlieCard Senior/TAP card found their old cards were no longer valid with the changeover. Senior and TAP customers have been urged to get the new card for over a year but many didn’t heed the T’s warning. Expect long lines there for the next month or so.
Also if you have stored value on a CharlieTicket and want to transfer the balance to a CharlieCard the service center can do that as well. Looks like the T did a good job addressing this concern. In New York if your MetroCard fails you have to go out to Brooklyn.
What worries me is why my card failed in 4 days.